Product Returns

Empire Distribution must be notified of non-delivery within 3 days of the invoice date and of shortages and damages within 7 days.

We hope you will be happy with the goods you have received, if however you would like to return an item please submit the below form and we will supply a returns number. All items will have to be returned in an unaltered, re-saleable condition and where the goods are unwanted the cost of the return is at your expense. A credit note or refund will be processed when the goods are received.

Please note, in the case of faulty items, these must be reported within 90 days of the invoice date or credit cannot be raised. When reporting faulty items you must include the product code and the reason why the item is faulty.

All returns are to be sent to our warehouse at the following address:

In both cases, before returning anything, please fill in the below form and obtain your returns number.

This does not affect your statutory rights.