Placing an Order

How to place an order

You can order by email or at empire-distribution.com. Once placed, we will hold goods for 10 days pending payment if not paid for at time of order. Out of Stock items are placed on backorder and you will be notified when those items come back into stock, they will be dispatched immediately. If placing an order over email you will be notified of this at the time of ordering. When ordering online, availability is shown along with the next delivery date.

RRP & VAT

Prices shown are ex VAT. Export customers ordering within the EU will be required to provide a VAT number, otherwise VAT will be charged at the current UK rate. None of our products are price marked leading you to choose your selling price.

New to Empire Distribution?

To set up an account please register on our website. Once registered, we will activate your account within 24 hours and send you a confirmation email with your password, you will then be able to see either the wholesale or dropshipping price as per the account you registered for. You can also e-mail or call us to request a trade account. Wholesale first orders will be on a proforma invoice basis and must reach our minimum first order threshold of £150 (or €202.50) exc VAT and carriage. There is no minimum on subsequent orders or drop shipping orders.

Payment

Pro forma accounts must make advanced payment prior to us picking your order. Credit account customers will be invoiced and are required to settle invoices within 28 days. For further payment information please refer to our Payment Information page.

Backorders

UK and Ireland customers – for backorders under £100 you will be contacted by Empire Distribution once stock arrives. Backorders in stock over £100 will be released for shipping automatically. If your backorder was placed as part of another order including in stock items then your backorders will be despatched carriage free.

Export – you will be notified of any backorders by the Export team or your distributor. Normal carriage rates apply.